Order Management Notification Reference

You can use the following event notifications and sample payloads during an shipment lifecycle.

Shipment Created

Description - Notification sent when an shipment is created in seller system.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_created",
    "locationId": "",
    "source": "flipkart",
    "timestamp": "",//ISO String
    "attributes": {
        "dispatchByDate": "DateTime",
        "dispatchAfterDate": "DateTime",
        "hold": false,
        "mps": false,
        "orderItems": [{
            "fsn": "",
            "quantity": 0,
            "orderId": "",
            "orderItemId": "",
            "listingId": "",
            "hsn": "String",
            "sku": "",
            "title": "String",
            "paymentType": "",
            "cancellationGroupId": "",
            "isReplacement": false,
            "priceComponents": {
                "sellingPrice": 0,
                "totalPrice": 0,
                "shippingCharge": 0,
                "customerPrice": 0,
                "flipkartDiscount": 0
            },
            "orderDate": "DateTime",
            "status": "OrderItemState",
            "packageIds": []
        }],
        "forms": [{
            "name": "",
            "link": "",
            "automated": false
        }],
        "subShipments": [{
            "subShipmentId": "",
            "packages": [{
                "packageId": "",
                "packageTitle": "",
                "packageSku": "",
                "dimensions": {
                    "length": 0,
                    "breadth": 0,
                    "height": 0,
                    "weight": 0
                }

            }]
        }]

    }
}

Attributes

Parameter Name Description
status Possible value - APPROVED

Example

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{
    "eventType": "shipment_created",
    "source": "flipkart",
    "version": "v3",
    "locationId" : "LOC1234",
    "timestamp": "2017-03-28T18:03:01+05:30",
    "attributes": {
        "dispatchByDate": "2017-04-10T10:00:00.000+05:30",
        "dispatchAfterDate": "2017-04-06T18:21:25.000+05:30",
        "updatedAt": "2017-04-06T18:17:01.000+05:30",
        "hold": false,
        "mps": false,
        "subShipments": [{
            "subShipmentId": "SS-1",
            "packages": []
        }],
        "orderItems": [{
            "orderItemId": "1883380307363600",
            "orderId": "OD108833803073636000",
            "cancellationGroupId": "grp1883380307363600",
            "orderDate": "2017-04-06T18:15:57.000+05:30",
            "paymentType": "COD",
            "status": "APPROVED",
            "quantity": 1,
            "fsn": "DIAE777EDCWNZSPZ",
            "sku": "LKA041150",
            "listingId": "LSTDIAE777EDCWNZSPZQMLAT0",
            "hsn": null,
            "title": "Lokalart Pocket-size Journal Yellow LKA041150",
            "packageIds": [],
            "priceComponents": {
                "sellingPrice": 295.0,
                "totalPrice": 295.0,
                "shippingCharge": 0.0,
                "customerPrice": 295.0,
                "flipkartDiscount": 0.0
            },
            "is_replacement": false
        }],
        "forms": [{
            "name": "GJ_403",
            "link": "http://www.commercialtax.gujarat.gov.in/",
            "automated": true
        }],
        "dispatchLocation": null
    },
    "shipmentId": "dc455f0e-b2f2-473a-9731-360ffbb23348"
}


Hold

Description - Notification sent when a shipment is flagged as Hol for COD, address, buyer authenticity, or other verifications. A shipment can be put on hold at any stage in a transaction.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_hold",
    "source": "flipkart",
    "timestamp": "",//ISO String
    "attributes": {
        "orderItems": [{
            "orderItemId": "",
            "holdQuantity": "" //Absolute number
        }]

    }
}

Attributes

Parameter Name Description
holdQuantity Number of units for that order item made hold

Example

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{
    "eventType": "shipment_hold",
    "source": "flipkart",
    "version": "v3",
    "timestamp": "2017-03-28T18:03:01+05:30",
    "attributes": {
        "orderItems": [{
            "orderItemId": "1434562882827100",
            "holdQuantity": 1
        }]
    },
    "shipmentId": "d4462594-975a-4a7c-b155-24dc3072a81d"
}


UnHold

Description - Notification sent after a shipment , which was flagged as Hold, is released for further processing after making relevant verifications.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_unhold",
    "source": "flipkart",
    "timestamp": ISO time string,
    "attributes": {
        "status": "APPROVED"
    }
}

Attributes

Parameter Name Description
status Possible value - APPROVED, PACKED

Example

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{
  "eventType": "shipment_unhold",
  "source": "flipkart",
  "version": "v3",
  "timestamp": "2017-03-28T18:03:01+05:30",
  "attributes": {
    "status": "PACKED"
  },
  "shipmentId": "06837906-5857-449a-be93-b465f4d349a1"
}


Packed

Description - Notification sent when an shipment state is changed to PACKED.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_packed",
    "source": "flipkart",
    "timestamp": ISO time string,
    "attributes": {
        "status": "PACKED"
    }
}

Attributes

Parameter Name Description
status Possible value - PACKED

Example

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{
  "eventType": "shipment_packed",
  "source": "flipkart",
  "version": "v3",
  "timestamp": "2017-03-30T14:45:25+05:30",
  "attributes": {
    "status": "PACKED"
  },
  "shipmentId": "870cbeb2-33f4-4ba8-a3de-5bc2f90625d3"
}


Ready To Dispatch

Description - Notification sent when an shipment is marked “Ready to Dispatch” by the seller.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_ready_to_dispatch",
    "source": "flipkart",
    "timestamp": ISO time string,
    "attributes": {
        "status": "READY_TO_DISPATCH"
    }
}

Attributes

Parameter Name Description
status Possible value - READY_TO_DISPATCH

Example

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{
  "eventType": "shipment_ready_to_dispatch",
  "source": "flipkart",
  "version": "v3",
  "timestamp": "2017-03-30T14:45:25+05:30",
  "attributes": {
    "status": "READY_TO_DISPATCH"
  },
  "shipmentId": "870cbeb2-33f4-4ba8-a3de-5bc2f90625d3"
}


Pickup Complete

Description - Notification sent when the shipment is picked up by the logistics team.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_pickup_complete",
    "source": "flipkart",
    "timestamp": ISO time string,
    "attributes": {
        "status": "PICKUP_COMPLETE"
    }
}

Attributes

Parameter Name Description
status Possible value - PICKUP_COMPLETE

Example

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{
  "eventType": "shipment_pickup_complete",
  "source": "flipkart",
  "version": "v3",
  "timestamp": "2017-03-30T14:45:25+05:30",
  "attributes": {
    "status": "PICKUP_COMPLETE"
  },
  "shipmentId": "870cbeb2-33f4-4ba8-a3de-5bc2f90625d3"
}


Shipped

Description - Notification sent when a shipment is shipped to the delivery hub.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_shipped",
    "source": "flipkart",
    "timestamp": ISO time string,
    "attributes": {
        "status": "SHIPPED"
    }
}

Attributes

Parameter Name Description
status Possible value - SHIPPED

Example

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{
  "eventType": "shipment_shipped",
  "source": "flipkart",
  "version": "v3",
  "timestamp": "2017-04-10T23:05:15+05:30",
  "attributes": {
    "status": "SHIPPED"
  },
  "shipmentId": "dfbf867b-2775-4585-9159-4a3de099c0e7"
}


Delivered

Description - Notification sent when a shipment is delivered to the buyer.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_delivered",
    "source": "flipkart",
    "timestamp": ISO time string,
    "attributes": {
        "status": "DELIVERED"
    }
}

Attributes

Parameter Name Description
status Possible value - DELIVERED

Example

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{
  "eventType": "shipment_delivered",
  "source": "flipkart",
  "version": "v3",
  "timestamp": "2017-04-10T23:16:06+05:30",
  "attributes": {
    "status": "DELIVERED"
  },
  "shipmentId": "dfbf867b-2775-4585-9159-4a3de099c0e7"
}


Dispatch Dates Changed

Description - Notification sent when there is a change in the shipment dispatch dates.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_dispatch_dates_changed",
    "source": "flipkart",
    "timestamp": ISO time string,
    "attributes": {
        "dispatchAfterDate": "" //New dispatch after date
        "dispatchByDate": "" //New dispatch by date
    }
}}

Attributes

Parameter Name Description
dispatchAfterDate The new date of dispatch. ISO time string
dispatchByDate The new date of dispatch. ISO time string

Example

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{
  "eventType": "shipment_dispatch_dates_changed",
  "source": "flipkart",
  "version": "v3",
  "timestamp": "2017-03-28T18:03:01+05:30",
  "attributes": {
    "dispatchAfterDate": "2017-03-27T23:59:59.000+05:30",
    "dispatchByDate": "2017-03-28T23:59:59.000+05:30"
  },
  "shipmentId": "5ffa764f-6081-4a37-a45e-cd9815cbc73b"
}


Shipment Cancelled

Description - Notification sent when any order item inside the shipment is cancelled.

Event Structure

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{
    "shipmentId": "",
    "eventType": "shipment_cancelled",
    "locationId": "",
    "source": "",
    "timestamp": ISO time string,
    "attributes": {
        "status": "CANCELLED",
        "orderItems": [{
            "orderItemId": "",
            "quantity": ,
            "reason": "",
            "subReason": ""
        }]
    }
}

Attributes

Parameter Name Description
status Possible value - CANCELLED
quantity Number of quantity cancelled for that order item id

Example

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{
  "eventType": "shipment_cancelled",
  "source": "flipkart",
  "version": "v3",
  "timestamp": "2017-04-12T12:12:15+05:30",
  "locationId" : "LOC1234",
  "attributes": {
    "status": "CANCELLED",
    "orderItems": [{
      "orderItemId": "6452425382623300",
      "quantity": 1,
      "reason": "seller_cancellation",
      "subReason": "not_enough_inventory"
    }]
  },
  "shipmentId": "6ddce370-20d3-426a-a095-431e840afe9b"
}


Shipment Form Failed

Description - Notification sent when form generation for any shipment failed from flipkart end.

Event Structure

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{
     "shipmentId": "",
     "eventType": "shipment_form_failed",
     "source": "",
     "timestamp": ISO time string,
     "attributes": {
         "status": "FORM_FAILED",
         "forms":[]
     }
 }

Attributes

Parameter Name Description
status Possible value - FORM_FAILED

Example

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{
   "eventType": "shipment_form_failed",
   "source": "flipkart",
   "version": "v3",
   "timestamp": "2017-03-28T18:03:01+05:30",
   "attributes": {
     "status": "FORM_FAILED",
     "forms": ["FORM600TG"]
   },
   "shipmentId": "18cf145e-f452-41a9-8ee3-ea674e01bf60"
 }


Return Created

Description - Notification sent when a new return request is created.

Event Structure

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{
    "returnId" : "",
    "eventType" : "return_created",
    "source" : "",
    "timestamp" : ISO time string,
    "locationId" : "",
    "attributes" : {
        "status" : "RETURN_CREATED",
        "returnItems" : [{
            "returnId" : "", // primary identifier of the return
                "orderItemId" : "", // order item id against which this return is created
                "source" : "" , // possible values are courier_return, customer_return
                "action" : "" ,
                "quantity" :  , // item quantity in the return
            "orderDate" : "", //  created date of the order
            "createdDate" : "",
            "updatedDate" : "",
            "courierName" : "",
            "reason" : "",
            "subReason" : "",
            "trackingId" : "",
            "shipmentId" : "",
            "comments" : "",
            "completionDate" : "",
            "replacementOrderItemId" : "",
            "productId" : "",
            "listingId" : "",
            "expectedDate" : ""  // Date on which return is expected to be delivered to seller warehouse
        }]
    }
}


Return Expected Date Changed

Description - Notification sent when the expected date of return of an orderItem changes.

Event Structure

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{
    "returnId" : "",
    "eventType" : "return_expected_date_changed",
    "source" : "",
    "locationId" : "",
    "timestamp" : ISO time string,
    "attributes" : {
        "returnItems" : [{
        "orderItemId": "", // order item id for which this return is processed
        "expectedDate": ""  // new expected date for the return
        }]
    }
}


Return Completed

Description - Notification sent after processing and completing a return request.

Event Structure

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{
    "returnId" : "",
    "eventType" : "return_completed",
    "source" : "",
    "locationId" : "",
    "timestamp" : ISO time string,
    "attributes" : {
        "status":  "RETURN_COMPLETED",
        "returnItems" : [{
            "orderItemId": "" // order item id for which this return is processed
        }]
    }
}


Return Cancelled

Description - Notification sent when a return request is revoked.

Event Structure

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{
    "returnId" : "",
    "eventType" : "return_cancelled",
    "source" : "",
    "locationId" : "",
    "timestamp" : ISO time string,
    "attributes" : {
        "status":  "RETURN_CANCELLED",
        "returnItems" : [{
            "orderItemId": "" // order item id for which this return is processed
        }]
    }
}


Return Tracking Id Update

Description - Notification sent when tracking details for a customer return is updated.

Event Structure

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{
    "returnId": "",
    "eventType": "return_item_tracking_id_update",
    "source": "",
    "timestamp": "",//ISO String
    "attributes": {
        "returnItems": [{
            "orderItemId": "",
            "trackingId": "", //Return tracking id
            "courierName": "" // Return courier name
        }]
    }
}