.. _fmsapi-ovrvw-label:

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Flipkart Marketplace Seller Platform
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The Flipkart Marketplace Seller Platform allows sellers to register their businesses, sell products, and manage various aspects related to the products and orders. This section familiarizes you with the key business processes and system concepts in the Marketplace.

+------------------+------------------------------+-----------------------------------------+
|Business Process  |Details                       |System Concepts                          |
+==================+==============================+=========================================+
|**Registration**  |The first step for a seller is|**Registered Seller**                    |
|                  |to join the Marketplace. The  |                                         |
|                  |seller goes through a process |A registered seller in the Marketplace is|
|                  |of collection, verification,  |identified by a unique seller ID.        |
|                  |and approval of the business  |                                         |
|                  |and the products up for sale. |                                         |
+------------------+------------------------------+-----------------------------------------+
|**Location**      |Sellers need to provide       |**Registered Locations**                 |
|**Onboarding**    |information of all the        |                                         |
|                  |different locations from where|An on-boarded location will be identified|
|                  |they need their products to be|in the system by a unique location ID.   |
|                  |picked up or dispatched. Also,|                                         |
|                  |additional information will   |Every location ID will have pickup /     |
|                  |be required like registered   |dispatch address and a registered        |
|                  |address, GSTIN details etc.   |address.                                 |
|                  |corresponding to each         |                                         |
|                  |location.                     |                                         |
+------------------+------------------------------+-----------------------------------------+
|**Listing**       |A seller can create a new     |**Product**                              |
|**Management**    |product listing with the      |                                         |
|                  |required attributes or        |A product is defined under a Flipkart    |
|                  |identify an existing product  |sub-category (example: T-shirt or Mobile)|
|                  |from the product catalog in   |using a   predefined set of attributes   |
|                  |the Marketplace, to start     |such as brand, model, color, and so on.  |
|                  |selling.                      |It is identified by a Flipkart Serial    |
|                  |                              |Number (FSN).                            |
|                  |Sellers must manage their     |                                         |
|                  |stock count, price, and       |**Listing**                              |
|                  |dispatch SLA of products using|                                         |
|                  |the listing management system |A listing is the complete information of |
|                  |in the Marketplace.           |a product that buyers view before placing|
|                  |                              |an order. It contains details such as    |
|                  |                              |stock, price, delivery period, and so on.|
|                  |                              |It is identified by a listing ID, which  |
|                  |                              |is mapped to the seller's SKU ID.        |
+------------------+------------------------------+-----------------------------------------+
|**Order**         |Order Fulfilment requires     |**Order**                                |
|**Fulfilment**    |sellers to get visibility on  |An order represents all the products that|
|                  |new orders, pack them (get    |a customer has ordered in a checkout     |
|                  |shipping labels, invoices &   |session. This can be across different    |
|                  |logistics forms), mark them   |sellers on the marketplace.              |
|                  |ready for dispatch, handover  |                                         |
|                  |to logistics partners.        |**Order Item**                           |
|                  |                              |An order item represents a particular    |
|                  |Self Ship Fulfilment will     |product in a given order. An order item  |
|                  |require sellers to provide    |can have multiple quantities in it.      |
|                  |additional updates like       |                                         |
|                  |delivery confirmation, service|**Shipment**                             |
|                  |completion etc.               |A shipment is a group of order items that|
|                  |                              |seller needs to pick, pack, dispatch     |
|                  |                              |and handover together to logistics       |
|                  |                              |partner.                                 |
|                  |                              |                                         |
|                  |                              |In case of self ship fulfilment, seller  |
|                  |                              |needs to update delivery confirmation,   |
|                  |                              |service completion at a shipment level.  |
+------------------+------------------------------+-----------------------------------------+
|**Payment**       |A seller manages the          |**Transaction**                          |
|**Management**    |settlement transactions,      |                                         |
|                  |payments, and invoices using  |A transaction provides the order         |
|                  |the accounting solutions in   |settlement and payment details at the    |
|                  |the Marketplace.              |order item level.                        |
|                  |                              |                                         |
|                  |                              |**Settlement**                           |
|                  |                              |                                         |
|                  |                              |A settlement is the periodic payment made|
|                  |                              |to the seller by Flipkart.               |
+------------------+------------------------------+-----------------------------------------+
|**Return**        |Sellers get visibility of     |**Return**                               |
|**Management**    |returns and can take          |                                         |
|                  |respective actions associated |Flipkart Marketplace creates a return    |
|                  |with them depending on the    |when a buyer wants to return / exchange a|
|                  |state of the return and type  |product or if there is any issue with    |
|                  |of order fulfilment process.  |the product itself. Every return is      |
|                  |                              |represented by a returnID and            |
|                  |Returns can lead to refunds,  |corresponds to one quantity of an order  |
|                  |replacements or return        |item.                                    |
|                  |cancellation as per Flipkart  |                                         |
|                  |policies or seller actions.   |                                         |
|                  |                              |                                         |
|                  |In case of self ship returns, |                                         |
|                  |seller needs to approve or    |                                         |
|                  |reject return, acknowledge    |                                         |
|                  |courier returns, confirm      |                                         |
|                  |reverse pickups.              |                                         |
+------------------+------------------------------+-----------------------------------------+